Earning your HOTEL Dragons

The following criteria must be met in order to become FLH accredited


In order for a hotel to earn one dragon and become FLH accredited, must do the following:
  • Register and become a member in FLH (Feel Like Home)
  • Translate the hotel’s website in Chinese via www.feellikehome.cn – Translation of the website is included at the registration
In order for a hotel to earn two dragons, must do the following in addition to those of the first dragon:
  •  Chinese electrical adapters for small appliances available in every room
  • Translate the following in Chinese:
    • all hotel restaurant menus
    • the room service menu
    • all hotel bordure
    • all front desk documentations given to the guests
  •  If the hotels has other international flags outside the hotel, the Peoples Republic of China flag must be added as well
  • Welcome letter in the room written in Chinese
  •  Translate all signage in Chinese:
    • Evacuation / Emergency signage
    • Elevators (exit, morning breakfast, bar, etc.)
    • Rest rooms
    • Restaurants
 
In order for a hotel to earn three dragons, must do the following in addition to those of the first two dragons:
Certain room criteria must be met, such as:
  • Amenities:
    • Slippers (one pair per person)
    • Bathing products
    • Comb
    • Toothbrush & toothpaste
  • Tea set in every room
    • Kettle (for boiling water)
    • Tea cup, tea plate & tea spoon
    • Milk & sugar
    • Three deferent varieties of tea
      • Five of the most famous teas are:
        • Green tea. Dragon Well, Hangzhou Zhejiang.
        • Oolong tea. Anxi Iron Goddess, Anxi Fujian.
        • Black tea. Keemun Black Tea, Qimen Anhui.
        • Jasmine tea
        • White tea. White Tip Silver Needle, Fuding Fujian.
  • Translate all hotel restaurant menus in Chinese
  • Instant noodles & chopsticks (strongly suggested)
  • Minimum of one Chinese television channel
  • The mini bar must have still water
 
In order for a hotel to earn four dragons, must do the following in addition to those of the first three dragons.
Food & Beverage:
  • Breakfast Opening time:
    • City hotel: earlier than 07:00 is preferable for city hotels)
    • Resort hotel: earlier than 08:00 is preferable for resort hotels
  • The Breakfast Buffet must have some of the following items (the more, the better):
    • Congee (type of rice porridge) with condiments
    • Hard boiled eggs
    • Fresh fruits
    • Soy Milk, yogurt & white bread
    • Chopsticks & chopstick holders
    • Sausages, bacon
  • The Restaurants & Room Service must have some of the following items  (the more, the better):
    • Congee (type of rice porridge) with condiments
    • Fresh fruits selection
    • Fried rice of fried noodles
    • Chopsticks & chopstick holders
    • Instant noodles & chopsticks (strongly suggested)
    • Chinese tea
    • Dim sum selection (strongly suggested)
    • Sauces:
      • Oyster Sauce
      • Black Bean and Garlic Sauce
      • Soy sauce
      • Soybean Paste
      • Chili Sauce
      • Sesame Oil
      • Hoisin Sauce
In order for a hotel earn five dragons, must do the following in addition to those of the first four dragons.
  • At least one Chinese speaking employee
  • Translate hotel’s online booking system in Chinese
  • Ensure fast check-in and checkout service
  • City maps and guides in Chinese
  • Be prepared to offer Group activities specifically aimed to Chinese tourists