Earning your HOTEL Dragons
The following criteria must be met in order to become FLH accredited
- Register and become a member in FLH (Feel Like Home)
- Translate the hotel’s website in Chinese via www.feellikehome.cn – Translation of the website is included at the registration
In order for a hotel to earn two dragons, must do the following in addition to those of the first dragon:
- Chinese electrical adapters for small appliances available in every room
- Translate the following in Chinese:
- all hotel restaurant menus
- the room service menu
- all hotel bordure
- all front desk documentations given to the guests
- If the hotels has other international flags outside the hotel, the Peoples Republic of China flag must be added as well
- Welcome letter in the room written in Chinese
- Translate all signage in Chinese:
- Evacuation / Emergency signage
- Elevators (exit, morning breakfast, bar, etc.)
- Rest rooms
- Restaurants
In order for a hotel to earn three dragons, must do the following in addition to those of the first two dragons:
Certain room criteria must be met, such as:
- Amenities:
- Slippers (one pair per person)
- Bathing products
- Comb
- Toothbrush & toothpaste
- Tea set in every room
- Kettle (for boiling water)
- Tea cup, tea plate & tea spoon
- Milk & sugar
- Three deferent varieties of tea
- Five of the most famous teas are:
- Green tea. Dragon Well, Hangzhou Zhejiang.
- Oolong tea. Anxi Iron Goddess, Anxi Fujian.
- Black tea. Keemun Black Tea, Qimen Anhui.
- Jasmine tea
- White tea. White Tip Silver Needle, Fuding Fujian.
- Five of the most famous teas are:
- Translate all hotel restaurant menus in Chinese
- Instant noodles & chopsticks (strongly suggested)
- Minimum of one Chinese television channel
- The mini bar must have still water
In order for a hotel to earn four dragons, must do the following in addition to those of the first three dragons.
Food & Beverage:
- Breakfast Opening time:
- City hotel: earlier than 07:00 is preferable for city hotels)
- Resort hotel: earlier than 08:00 is preferable for resort hotels
- The Breakfast Buffet must have some of the following items (the more, the better):
- Congee (type of rice porridge) with condiments
- Hard boiled eggs
- Fresh fruits
- Soy Milk, yogurt & white bread
- Chopsticks & chopstick holders
- Sausages, bacon
- The Restaurants & Room Service must have some of the following items (the more, the better):
- Congee (type of rice porridge) with condiments
- Fresh fruits selection
- Fried rice of fried noodles
- Chopsticks & chopstick holders
- Instant noodles & chopsticks (strongly suggested)
- Chinese tea
- Dim sum selection (strongly suggested)
- Sauces:
- Oyster Sauce
- Black Bean and Garlic Sauce
- Soy sauce
- Soybean Paste
- Chili Sauce
- Sesame Oil
- Hoisin Sauce
In order for a hotel earn five dragons, must do the following in addition to those of the first four dragons.
- At least one Chinese speaking employee
- Translate hotel’s online booking system in Chinese
- Ensure fast check-in and checkout service
- City maps and guides in Chinese
- Be prepared to offer Group activities specifically aimed to Chinese tourists